Return Policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us at:
Company: Haderlump GmbH
Juliusstrasse 64
12051 Berlin
Email: service@haderlump.berlin

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory. You can also fill out and submit the model withdrawal form or any other unequivocal statement on our website www.haderlump.berlin electronically. If you use this option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g., by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, NOT including the costs of delivery, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
    •    Contracts for the supply of goods that are made to the consumer's specifications or are clearly personalized.
    •    Contracts for the supply of goods that are liable to deteriorate or expire rapidly.
    •    Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    •    Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
    •    Contracts for the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, whose delivery can only take place after 30 days and whose actual value depends on fluctuations in the market upon which the entrepreneur has no influence.
    •    Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
    •    Contracts for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
    •    Contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)

Company:
Haderlump GmbH
Juliusstrasse 64
12051 Berlin
Email: service@haderlump.berlin


– I/We (____) hereby give notice that I/We withdraw from my/our contract of sale of the following goods (____)
– Ordered on (____) received on (____)
– Name of consumer(s) (____)
– Address of consumer(s) (____)
– Signature of consumer(s) (only if this form is notified on paper) (____)
– Date (____)
(*) Delete as appropriate.

 

 

RETURNS

How does a return or exchange work?
If you are not satisfied with a product you purchased from us or an item does not fit you, you can return it to the delivery address above within 14 days. Please use the returns form and include a printout of it with the return. If you want to exchange an item, you can send it back and simply order it again. We are of course also happy to help with guarantee or warranty cases. Please send us an email with pictures of the damage to: service@haderlump.berlin
In any case, you should use the return and exchange form. Please include it when returning it to the above address. If you don't have a printer, you can also write down all the information by hand on a sheet of paper.
You can download the form here.
Please note that we can only take back unused items in their original packaging. Be careful not to remove labels or stain items. The goods must not show any signs of use.
Please do not send the product back to us freight forwarded or uninsured! The customer bears the shipping costs of the return. We recommend insured shipping with a tracking number. Please have a return receipt issued and keep it in a safe place so that you can prove your return in the event of a loss.

If your product has defects or errors, we would be happy to receive a note that describes them as precisely as possible.

Once your return arrives at our Atelier, your return will be processed accordingly. This process step can take up to 14 days. Your money will then be refunded to you using the traditional payment method.